Interim Group management report 17 June 30, 2012 thousands 10,248 4,642 154 1,915 60,814 3,137 1,136 7,856 2,485 1,104 6,510 1,439 864 4,821 15,048 105 105 5,377 1,342 652 2,378 290 281 4,744 993 470 2,325 4,069 457 243 7,686 Mar. 31, 2012 thousands 10,339 4,614 153 1,870 60,208 3,219 1,120 7,862 2,428 1,100 6,407 1,462 855 4,815 14,512 103 103 5,354 1,367 654 2,350 291 282 4,856 1,009 468 2,312 4,069 461 239 7,670 Change June 30, 2012/ Mar. 31, 2012 % (0.9) 0.6 0.7 2.4 1.0 (2.5) 1.4 (0.1) 2.3 0.4 1.6 (1.6) 1.1 0.1 3.7 1.9 1.9 0.4 (1.8) (0.3) 1.2 (0.3) (0.4) (2.3) (1.6) 0.4 0.6 0.0 (0.9) 1.7 0.2 Dec. 31, 2011 thousands 10,563 4,588 153 1,844 60,293 3,317 1,126 7,885 2,487 1,078 6,499 1,486 848 4,817 14,161 100 100 5,381 1,387 651 2,418 294 284 4,909 1,021 464 2,326 4,060 471 239 7,838 Change June 30, 2012/ Dec. 31, 2011 % (3.0) 1.2 0.7 3.9 0.9 (5.4) 0.9 (0.4) (0.1) 2.4 0.2 (3.2) 1.9 0.1 6.3 5.0 5.0 (0.1) (3.2) 0.2 (1.7) (1.4) (1.1) (3.4) (2.7) 1.3 0.0 0.2 (3.0) 1.7 (1.9) June 30, 2011 thousands 10,929 4,524 161 1,664 59,476 3,536 1,145 7,733 2,554 1,063 6,595 1,523 818 4,773 13,203 89 89 5,425 1,407 647 2,988 299 289 4,829 1,039 453 2,349 3,878 482 226 7,702 Change June 30, 2012/ June 30, 2011 % (6.2) 2.6 (4.3) 15.1 2.2 (11.3) (0.8) 1.6 (2.7) 3.9 (1.3) (5.5) 5.6 1.0 14.0 18.0 18.0 (0.9) (4.6) 0.8 (20.4) (3.0) (2.8) (1.8) (4.4) 3.8 (1.0) 4.9 (5.2) 7.5 (0.2) Fixed-network lines Retail broadband lines Wholesale bundled lines Unbundled local loop lines (ULLs) Mobile customers Fixed-network lines Broadband lines Mobile customers Fixed-network lines Broadband lines Mobile customers Fixed-network lines Broadband lines Mobile customers Mobile customers Fixed-network lines Broadband lines Mobile customers Fixed-network lines Broadband lines Mobile customers Fixed-network lines Broadband lines Mobile customers Fixed-network lines Broadband lines Mobile customers Mobile customers Fixed-network lines Broadband lines Mobile customers Europe, total Greece Romania Hungary Poland Czech Republic Croatia Netherlands Slovakia Austria Othera a Other: national companies of Bulgaria, Albania, the F.Y.R.O. Macedonia and Montenegro. Total. In the first half of 2012, we maintained our customer base in the Europe operating segment despite the still strained economic situation and intense competition. In the fixed network, we increased the number of broadband lines compared with the end of 2011 thanks to the focus on rolling out broadband technology, and thus partially offset the line loses in traditional fixed-network business. Compared with the prior quarter, we even substantially reduced losses in fixed- network lines to a level that is now below 1 percent. In mobile communications, we recorded a slight increase of around 1 percent in the total customer base compared with the end of the prior year, mainly driven by contract net additions. In the prepay segment, the number of customers only grew markedly in Poland due to a change in the deregistration procedure in response to a general change in deregistration policies across the industry in the previous year. Fixed network. Telephony, Internet and TV. The IPTV business again proved itself as a consis- tent growth driver; compared with the end of 2011, the number of IPTV custom- ers increased by around 8 percent. Due to innovative rate plans, for example TV together with Internet access, we further expanded our customer base in most countries of our operating segment with fixed-network operations. Compared with December 31, 2011, the number of retail broadband lines marketed increased by around 1.2 percent to 4.6 million lines. Almost all countries in our Europe operating segment contributed to this result. The highest growth in absolute terms compared with the end of 2011 was achieved in Romania, where the increase was mainly attributable to DSL business. In Hungary, growth was primarily driven by an increase in the number of broadband cable connections. In the Czech Republic, the number of DSL lines grew by as much as 5 percent compared with the year-end. As of June 30, 2012, some 10.2 million customers in our Europe operating segment used a fixed-network line. This is a reduction of 3.0 percent compared with the end of 2011, which is largely attributable to line losses in traditional telephony in Croatia, Greece, Romania and Hungary. In Greece and Romania in particular, the economic situation and the resulting intense competitive pressure caused a decline in the number of customers.